Email support
Questions before you buy or help after purchase. We reply within one business day.
Support
Contact
Questions before you buy, or need a hand after? The intelligence repository team responds within one business day.
Order & downloads
Fastest path for receipts, re-downloads, and license keys.
Self-service answers
Refunds, delivery, and payment questions — answered upfront.
What to include
For order help, include the email you used at checkout and your order ID if you have it. For product questions, tell us what you're trying to build — we'll point you to the right tool.
Response times
- Weekdays: within one business day
- Weekends & holidays: next business day
- Urgent download issues: mention "urgent" in the subject line
For the fastest path on existing orders, use the customer portal first.
Merchant of record: Polar
Polar handles secure payments, tax, receipts, and digital delivery. Your card details are never stored on our servers. Learn about Polar