About this product

When the AC dies at midnight, customers call the first company that answers. HVAC Emergency Dispatch triages every inbound request instantly, prioritizes true emergencies, and routes the right technician to the right job — so you capture urgent revenue and protect your reputation.

Features

• Triages calls and messages by urgency — no heat, no cool, gas leaks, and floods
• Collects address, system type, and symptoms before dispatch
• Routes jobs to the nearest available tech based on your rules
• Sends customers real-time ETA updates and technician details
• Escalates safety-critical situations to on-call managers immediately
• Logs every dispatch for billing, warranty, and follow-up
• Works 24/7 so you never lose an after-hours emergency to voicemail

How it works

Connect your phone line, SMS, or web form and configure your service area, tech roster, and priority rules. When an emergency comes in, the agent qualifies it, assigns the best available technician, and keeps the customer informed until help arrives.