About this product

Every unanswered comment is a missed chance to build trust and drive sales. Social Comment Responder monitors your posts, replies on-brand to questions and compliments, and escalates sensitive issues — so your audience feels heard and your engagement never flatlines.

Features

• Monitors comments across Instagram, Facebook, LinkedIn, and X in real time
• Generates on-brand replies that match your tone and voice guidelines
• Answers common product and pricing questions automatically
• Escalates complaints, refund requests, and sensitive issues to your team
• Likes and acknowledges positive comments to boost community goodwill
• Tracks response time and engagement lift from automated replies
• Supports approval queues so nothing goes live without your sign-off

How it works

Connect your social accounts and set your brand voice rules and escalation triggers. The agent watches new comments, drafts or sends replies instantly, and pings your team only when a human needs to step in — keeping your community active around the clock.