About this product

Misrouted tickets mean slow resolutions and angry customers. Support Ticket Router reads every incoming request, classifies intent and urgency, and delivers it to the right team instantly — so your support org moves fast and customers feel taken care of.

Features

• Auto-classifies tickets by topic — billing, technical, shipping, account, and more
• Detects urgency and sentiment to prioritize angry or at-risk customers
• Routes to the correct team, agent, or tier based on your rules
• Suggests canned responses and knowledge base articles for common issues
• Flags duplicate tickets and merges related conversations automatically
• Integrates with Zendesk, Freshdesk, Intercom, and email inboxes
• Provides routing analytics to spot bottlenecks and training gaps

How it works

Connect your support channels and define your team structure and routing rules. Every new ticket is analyzed, tagged, prioritized, and assigned in seconds — your agents open their queue to work that fits their expertise, not a chaotic inbox.