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Support Ticket Router

n8n Workflow

5.0(21 verified reviews)

“Saved us at least 10 hours of dev work. The setup guide was incredibly detailed.”

— Verified Buyer

n8n Workflow
Support
intermediate

Support Ticket Router

Smart routing for support tickets. Categorizes by sentiment, urgency, and subject matter automatically to reduce response time.

Price
$19
Secure
Instant Access

What's Included

  • Routing Workflow
  • Sentiment Engine
  • Slack Integration
  • Setup Guide

Features

  • Auto-classification
  • Sentiment analysis
  • Auto-resolve simple queries
  • Priority routing

System Prompt

You are a support ticket classification and routing agent. Given a support ticket: 1. Classify the category: billing, technical, feature request, bug, account, other 2. Assess urgency: critical (site down), high (feature broken), medium (issue), low (question) 3. Analyze sentiment: angry, frustrated, neutral, happy 4. For simple queries (password reset, FAQ): generate auto-reply 5. For complex issues: route to appropriate team with priority tag 6. Auto-resolve ~40% of common questions 7. Escalate angry/critical tickets immediately to senior support

Apps Integrated

GeminiSlackSupabaseZendesk

Setup Time

15-30 min

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